Who do we deliver to?
We currently ship in the UK only. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the weight of the entire parcel (not per item) and start from just £2.99.
Please be advised that under no circumstance would a UK customer have to pay any additional fees for postage upon collection of a parcel from the courier.
We are unable to give an exact date or time for the delivery as the parcel will be delivered within the approximate 1-3 days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is despatched which is usually approximately 1-3 days from this date. You must allow at least 48 hours for pick and pack before dispatch. All dates for delivery which include other courier services i.e. DHL, DPD, PARCELFORCE should be calculated from the date of dispatch and not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. Out of our current couriers on all orders it is only Royal Mail who conducts Saturday deliveries between 9am-3pm. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers).
Additional information sent from the couriers such as text messages and emails are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. We are not liable for delays calculated based on provided delivery estimates of the courier company in charge or other third parties.
We are happy to give full refunds for any items you are not happy with, given a full reason is provided for the refund within the first 7 days - the item must be unworn and in the same condition it was posted out.
If a reasonable justification is not given for a refund, we are happy to exchange your item for one of similar value (unless they are reported as faulty and evidence is shown upon arrival of the item, then we will process a full refund).
Don't hesitate to contact us if you have any questions or issues regarding your item.